Our team:

your future success

Building the future

Our teams in London and New Delhi have a few things in common: outstanding technical skills, a long held passion for the publishing and media industries, and a desire to provide phenomenal customer service. With this winning combination, we can deliver unbeatable results – whether providing consultancy services to facilitate solutions to complex problems or delivering Salesforce applications that transform your business.

Between us we have decades of publishing experience, having managed and delivered global business applications for some of the world’s largest publishers. And we also employ the brightest apprentices and graduates to ensure that we are always ahead of the curve when it comes to modern-day alternatives to legacy solutions.

What we do

We work with publishers to streamline workflow and transform business processes. There are several stages to this journey. We can help with one or more to achieve your goal.

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Audit

Do you want guidance with your Technology Strategy? Or input to your approach to CRM? Does your Salesforce org need reviewing or would your editorial and production workflows benefit from optimising?  Sometimes you need “just a little help from your friends” to focus. That’s us.

Consulting

Looking for an interim IT Manager to support the business through transformation? Need a Project Manager or Business Analyst for your Royalties project? Want to find a Salesforce Developer that can code, talk to the business and provide insights? Our experts are there for you.

Implementation

Finally you’ve got the green light for your CRM project!  We are a Salesforce partner designing and delivering sales, marketing, publicity and service solutions.  However technical the job we pride ourselves in putting the customer at the heart of what we do.

Support

Do you need help to maintain and enhance your systems? We provide a service starting from just four days a month (all the way to a dedicated team).  We can support your Salesforce, .Net and LAMP applications.

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Integration

Middleware, both MuleSoft and WSO2, Point-to-point, Rest, SOAP, Flat files, ONIX. We’ve seen it all and we LOVE it! Why? Because integration brings automation, which brings insights and efficiencies. And that’s what we’re all about.

Salesforce Apps

Salesforce Apps are a way to make the technology easily accessible, like an app on your phone. You can use the system in an easy and portable way. The RightsZone app for Rights Licensing teams is an example that we have developed and launched with our partners Rights2 Consultants.

At Ribbonfish we work closely with our customers to optimise business processes and create an integrated and innovative experience for their employees and clients

 

Fearless Leaders

We are led by a team of executives with experience from both the client and vendor side. All are passionate about doing things differently. We are not afraid to shake things up and try a different approach and we believe this is what makes the difference. Read more about what makes our senior management team tick.

Marc Defosse

Marc Defosse

FOUNDER

When did you last enjoy working with your supplier? At Ribbonfish, we try to be that “guy” and see implementation as partnership, understanding your vision so we can deliver it.

Paula has over 20 years of experience in senior roles across academic, education, trade and STM publishing. Having been on the client-side, she brings deep business knowledge, quality customer service and empathy to the role of Ribbonfish CEO.

Paul Bryson

Paul Bryson

HEAD OF OPERATIONS

Paul is Head of Operations at Ribbonfish and is a highly motivated and flexible manager. He is experienced at building and leading strong teams to effectively deliver change and business growth.

the team

Our team are at the heart of our success. They power the consultancy and solutions we provide. Want to find out how they make the magic happen? Meet our Strategist (Sanjeev), our Grimoire (Stream) and our Wizard (Saqib) as well as our colleagues in New Delhi.

Stream Conyer

Stream started as an apprentice and is now proficient at Salesforce and loving every minute of it. She works with clients to provide fast and reliable customer service and support. She is adaptable to new situations and ready to take on new challenges.

Saqib Hussain

Saqib has over 18 years’ experience and is the resident polyglot who works across the business from ASP.net to Ektron to Java Script to PHP. He loves pushing boundaries and fixing complex problems.

Sanjeev Dash

Sanjeev is a media consultant who has worked for leading academic publishers, newspapers and market research firms. He has experience in requirements and discovery workshops, technology audits and business analysis including areas like Digital Asset Management, Publishing Systems and Advertising Sales.

New Delhi

We set up our new company – Ribbonfish Technologies – in India at the beginning of 2019.  Our aim is to expand and embellish our Salesforce and WSO2 development teams and we were keen to locate in New Delhi which has a wealth of technology talent and a tangible energy and buzz!

Let’s Start Something new
Say Hello!

Let’s talk about the problem you need to fix and how we might help.