Our team:

your future success

 

EXPERT CONSULTANTS IN CRM AND SALESFORCE

Our London and New Delhi teams share outstanding technical skills, a long held passion for the publishing and media industries, and a desire to provide phenomenal customer service. This means we can deliver unbeatable results – whether providing consultancy services to facilitate solutions to complex CRM problems or delivering Salesforce applications that transform your business.

We have decades of publishing experience, having managed and delivered global business applications for world-leading publishers, and we employ the brightest apprentices and graduates to help us stay ahead of the curve with modern-day alternatives to legacy solutions.

What we do

We work with publishers to streamline workflow and transform business processes. There are several stages to this journey. We can help with one or more to achieve your goal.

Salesforce CRM Accelerator

In response to the common issues faced by publishers globally, we have developed an end-to-end CRM solution that provides a unified platform for sales, marketing and publicity teams. It’s designed specifically for publishers to kick-start their journey to deriving value more quickly by unlocking customer insights and driving customer engagement – and create efficiencies.

Salesforce Rollouts

We transform companies by implementing, enhancing and integrating the Salesforce ecosystem: Salesforce CRM and CPQ to consolidate your customer data, gain insights and sell smarter; Service Cloud to retain your customers and enhance their experience; and Marketing Cloud and Pardot to ensure your long-term success with marketing automation.

Salesforce Apps

Get even more out of Salesforce with pre-built solutions. With our partners Rights2 Consultants, we developed and launched RightsZone – the next generation rights system with elegant and intuitive workflow tools facilitating the whole lifecycle of rights licensing, helping you manage deals swiftly and efficiently, and facilitating smarter working to grow your revenue.

Consultancy

We provide strategy and consulting to help you transform your company – whether that’s to drive growth, secure efficiencies or diversify your business. We can work with you to align your technology and business strategies and create a robust, costed technology roadmap with dependencies that ensures you realise the benefits of the digital transformation you are seeking.

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System Reviews

From submissions, editorial and production to sales, marketing, publicity and across the whole workflow, insights and reporting capabilities, we review your software across the entire publishing lifecycle. You’ll receive a report reviewing the product’s architecture, security, infrastructure, functionality, people, process and governance and a list of prioritised recommendations.

Support

To maintain your Salesforce applications, we provide support services ranging from just 4 days a month to a dedicated individual for 5 days a week – and all the way through to an entire team. We can work alongside your internal technology support team, or we can provide the complete service – working with your business users to help them get the most out of your systems.

Meet some of the team

At Ribbonfish, we work closely with our customers to optimise business processes and create integrated and innovative experiences for their employees and clients. Our agile team is headed up by a team of executives with experiences from both the client and vendor side, and is supported by colleagues in New Delhi.

Marc Defosse

FOUNDER

Marc started his career at Accenture, and has subsequently worked on designing and implementing innovative CRM solutions for publishers around the world, understanding their goals and vision so he can deliver optimal value.

Paula Neary

CEO

Paula has over 20 years of experience in senior roles across academic, education, trade and STM publishing. Having been on the client-side, she brings deep business knowledge, quality customer service and empathy to the role of Ribbonfish CEO.

Sanjeev Dash

HEAD OF STRATEGY

Sanjeev is a media consultant who has worked for leading academic publishers, newspapers and market research firms. He has experience in requirements and discovery workshops, technology audits and business analysis.

Jessica Healy

HEAD OF OPERATIONS

Jess has over 8 years of experience in operational roles. She is experienced in increasing efficiency and driving down operational cost. A flexible and motivated manager, Jess enjoys working closely with her team to deliver business growth.

Lee Storey

HEAD OF PRODUCT

Lee has over 25 years of experience as a software engineer – the last 9 of which have been on the Salesforce platform working for FinancialForce and then moving to Ribbonfish. Lee has a clear focus on developing scalable and performant solutions leveraging the Salesforce platform.

Kevin Paul

HEAD OF PROFESSIONAL SERVICES

Kevin has over a decade worth of experience in Information Technology in a variety of roles including consulting & implementation, training, business analysis and project management.

Alex Kapp

PROJECT MANAGER

Alex has over 20 years’ experience in various operational and technical roles within STM and Educational publishing. This brings a wealth of business expertise and a real understanding of client requirements.

Vanessa Taylor

PROJECT MANAGER

Vanessa gained experience as both a Project Manager and Salesforce user on the client-side before crossing over to consultancy. She has a passion for improving experiences through technology.

Jon Ward

DEVELOPER

Jon is a highly motivated Salesforce Consultant / Analyst with a strong customer focus. He has over 20 years of  experience in the Publishing and Education sectors.

Chris Trainor

DEVELOPER

Having started as an apprentice doing .NET 8 years ago, Chris has since become a talented Salesforce developer and integration specialist ensuring all customer requirements and benefits are realised.

Signe Thomsen

DEVELOPER

Signe is a recent convert to the Salesforce eco system. She is interested in building efficient solutions to deliver highly useable experiences and has been working with Salesforce CPQ and Marketing Cloud. She is always on board to tackle a fresh challenge.

Matteo Mattiussi

DEVELOPER

Matteo began his career as a UI/UX Designer and front-end developer migrating to Salesforce consulting and development. He has since pivoted to work with the back-end Salesforce ecosystem and works on a number of enhancements for our clients and the rollout of RightsZone to new clients.

New Delhi

We set up our newest company – Ribbonfish Technologies – in India at the beginning of 2019. Our aim is to expand and embellish our Salesforce and WS02 development teams, and we were keen to locate in New Delhi, which has a wealth of technology talent and a tangible energy and buzz!

Read about our journey.

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