You may be ready to dive into a new CRM project, perhaps you have some inefficiencies you’d like to streamline, or you may be looking for some help to strategize your business transformation.

Whatever the scale of the project, it can be daunting to pick your consulting partner, and it is so important to pick the right one.  

A good consulting partner is one that will understand your requirements as well as having the technical expertise to meet them. You should be able to leverage their experience to help your company realize its goals. 

Here’s a little insight as to how we approach projects here at Ribbonfish:

1. Start at the End

This might seem backwards, but before we do anything, we want to hear your vision for the future. 

If you have an idea of where you want your business to be at the end of the project in mind, we will then be able to explore the best way to get you there. 

There may be changes to this down the line as we get into the discovery and design phases but having a clear idea of what you want to achieve from the outset will give you a solid foundation for your project. 

2. Discovery

Whether you are preparing for a small project or large-scale transformation, the key is in the planning.

Discovery sessions with our project teams and business analysts will help us to understand your current ways of working, pain points and areas for improvement.

We won’t just replicate the old way of doing things – we will ask questions and challenge the status quo to ensure you reach your goals.

3. Solution Design

Once the discovery phase is complete, it’s time to design the solution. Many of our team have worked directly for publishing houses and have a great deal of publishing experience. 

Not only do we understand the industry and the challenges you are facing, but we also know that every problem is distinct and presents different nuances. We think outside-the-box to tailor the right solution to your specific requirements. 

4. Build

The build phase is where the magic happens. This is where we develop everything we have agreed upon during in the solution design phase. 

You’ll be in safe hands, as our developers are experienced in a wide variety of projects, both simple and complex. The team are often involved in the project from the early phases, meaning they can bring good understanding of your requirements from the get-go, and hit the ground running from the start of the first sprint, building the best processes for your needs. 

We will run your project using a hybrid agile methodology, with every phase being run as a distinct project with clear deliverables. This approach is scalable and adaptable – lessons learned can be fed into each phase and sprint, costs and timescales can be closely monitored, ensuring that value is added early with a functional solution available from phase one.

Our approach allows for full visibility throughout the process. It is the task of our expert Project Managers to make sure than not only does your project run on time and on budget, but also that you are fully involved and updated throughout the delivery. We see our partnership with you as a collaboration – we will always take your comments and feedback on board throughout the journey to ensure the end product both meets your needs and exceeds your expectations. 

5. Training

It is all very well having the world’s greatest system, but if nobody knows how to use it then it could dampen the impact of all your hard work. We can help you with any training, adoption and change management plans to ensure the best transition for your implementation.

6. Support 

We know that the project journey doesn’t necessarily end at deployment.  We provide an ongoing support service that will help you to maintain the value of your implementation. We can tailor this completely to your support needs. Whether this is just a few days per month or 5 days a week, we have you covered.

We can work alongside your internal technology support team, or we can provide the complete service – working with your business users to help them get the most out of your new systems.

If you want to know any more about how we can help you, then contact us today and we will be happy to help.

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