NEWS
The latest news from our team of experts on CRM, Salesforce, Salesforce Apps and business technology
Categories
Five minutes with Chantel Carpenter, Director of Digital Channels & Transformation at Pearson
Chantel Carpenter recently took some time to (virtually) talk with us about her experience of building a customer-first strategy, and what she's learned along the way. Chantel will be joining us on Wednesday 9th June from 3 p.m. (GMT +1) for our Building a Customer...
Five minutes with Harriet Kenney, Head of Book Marketing at SAGE
We recently spoke with Harriet Kenney about developing a customer-first strategy at independent, academic and professional publisher, SAGE. Harriet will be joining us on Wednesday 9th June from 3 p.m. (GMT +1) for our Building a Customer First Strategy: the Rise of...
Customer-first strategy: why should academic publishers do it?
What is a customer-first strategy and why have one? A customer-first strategy is thinking about the customer first in everything you do. It requires a re-setting and re-building of the culture of an organisation. You have to look through the lens of the...
Transitioning from Microsoft and .NET to Salesforce CRM and Apex programming language
Tristan Hudson, Software Developer at Ribbonfish, reflects on his journey transitioning from working with Microsoft and .NET to Salesforce. "Having primarily learnt and worked on .NET and .NET Core projects, recently I have had to adapt and transition to Salesforce....
Building a Salesforce career: putting software theory into practice
What is Salesforce? How do you go about building a Salesforce career? Andrew Clinton, our Salesforce Administrator, talks about his personal journey.
Why Accessibility in your Publishing Workflow Matters Right Now
Why Accessibility in your Publishing Workflow Matters Right Now As a strategic partner providing business technology consulting, Ribbonfish is often asked to focus on systems integration, streamlining and improving workflow for teams. As a result, we follow the latest...
The Ribbonfish Guide to Going Global with Salesforce and WSO2: How to set up a dedicated team in New Delhi
This article talks about setting up the Ribbonfish Technologies team in New Delhi, India in order to provide Salesforce service management.
Enable a 360° view of your business and realise efficiency gains: the Ribbonfish view on converging Salesforce orgs
Paula Neary is CEO of Ribbonfish, a Salesforce partner with an expert team made up of Sales Cloud, Service Cloud, Pardot, org convergence and app consultants and developers. Organic or acquisition-based growth often means multiple Salesforce instances used in the same...
Are your publishing teams missing out by not having Salesforce Apps?
Paul Bryson is Head of Operations at Ribbonfish. He is experienced at building and leading strong teams to effectively deliver change and business growth. Salesforce is best known for its customer relationship management (CRM) product. However, over the past few...
Let’s Start Something new
Say Hello!
Let’s talk about the problem you need to fix and how we might help.