Case Studies
SUCCESS STORIES

We are more than just a business technology consultancy. We work as a strategic partner to help clients achieve their goals on time and to budget.

Publishers have a lot of similar challenges, as well as some that are unique to an organisation. Take a look at these case studies to see how your peers have been able to leverage our deep industry knowledge, combined with our technical prowess, to implement innovative solutions to real business problems.

Accelerating CRM for academic presses

In response to the common issues faced by publishers worldwide, we developed a Salesforce CRM Accelerator designed specifically for publishers to kick-start their journey to unlocking customer insights and driving customer engagement.

Integration to drive engagement

We worked with the team at Macmillan Learning to implement WS02 Enterprise Service Bus as an integration platform so they could improve the customer service experience and become more proactive as an organisation.

Creating efficiencies with Salesforce

We came on board to transform Macmillan Learning’s legacy CRM into a Salesforce-driven system, providing them with an intuitive, easy-to-use, anytime, anywhere, anyplace tool the team could use to grow sales.

“We were fortunate to partner with Ribbonfish, a publishing-accelerated Salesforce implementer, who helped us to quickly realize the benefits of working in these systems with their publishing acumen, kindness and excellent project-management / tech skillset.”

– Katie Hope, Director of Marketing & Sales at Princeton University Press

Streamlining publicity for departments

To help the publicity departments within each of the publishing divisions across the Macmillan Group, we redeveloped and streamlined Salesforce database to allow them to coordinate, track and manage multiple media contacts.

Improved workflows for publishing teams

Find out how our strategic partnership with Springer Nature enabled them to become a technology services provider focusing on systems integration, streamlining, and improving workflow for teams after company merger.

Complex workflow consolidation

Our journey to assist Macmillan Learning in simplifying and unifying their workflows by implementing Salesforce Service Cloud – enabling them to improve connections with their customers and transform their overall experience.

Boosting Sales with CRM user adoption

Working with the team at Pamoja to optimise workflow, improve reporting and increase sales team usage of the recently implemented Salesforce CRM system – all with the aim to help them free up time focus on making sales.

Seamless migration for success

How we accelerated the migration of two Salesforce systems for the team at Ocorian – providing consistency and integrity in the configuration and minimising disruption to the business during the transition.

Systems to support designers

We sought to eliminate disparate processes and workflows and helped freelance designers working with Macmillan Education to upload and access cover designs anytime, from anywhere, on any device.

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